Shaheen – Privacy Policy | سياسة الخصوصية – شاهين

Welcome to Shaheen. Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you use the Shaheen application and related services.

1. Information We Collect

1.1 Personal Information

• Name
• Phone number
• Email address (if provided)
• Profile image (optional)

1.2 Location Information

Shaheen may access location data to provide core services such as delivery, ride tracking, and accurate address/route guidance.

• When in use: to show nearby stores/drivers and calculate distance-based fees.
• Background (drivers only): to share live location during active deliveries/rides for real-time tracking.

1.3 Device & Technical Information

• Device model, OS version, app version
• Device identifiers (used for security and fraud prevention)
• Crash/diagnostics data (to improve stability)

1.4 Orders, Addresses, and Service Data

• Delivery addresses and location notes
• Order history and order details
• Support requests and messages (when you contact support)

1.5 Payments

Payments are processed through trusted payment providers. Shaheen does not store full card numbers on its own servers.

2. How We Use Your Information

• To create and manage your account
• To process orders and provide delivery/ride services
• To enable order tracking and improve accuracy
• To provide customer support
• To prevent fraud and unauthorized use
• To improve app performance and user experience

3. Sharing Your Information

We do not sell your personal information.

We may share limited information when necessary with:

• Drivers to fulfill deliveries/rides (e.g., pickup/drop-off details and contact info when needed)
• Stores to prepare orders (order contents and delivery notes)
• Service providers (payment, analytics, hosting) under strict confidentiality
• Legal authorities when required by law

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your data (e.g., secure connections, access controls). No method of transmission or storage is 100% secure, but we work to protect your information.

5. Data Retention

We keep information only as long as needed for providing services, meeting legal requirements, resolving disputes, and enforcing our policies.

6. Your Choices & Rights

• You may update your account information in the app.
• You can control location permissions from your device settings.
• You may request account deletion by contacting support.

7. Children’s Privacy

Shaheen is not intended for children under 13. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this policy from time to time. Updates will be posted within the app or on our website.

9. Contact Us

For questions or requests about privacy, contact us:

• Email: support@shaheen-app.com
• Website: https://your-domain.com